Frequently Asked Questions
Everything you need to know about your WLMOUSE experience.
What is the typical shipping time for WLMOUSE orders?
We process orders within 1-2 business days. International shipping typically takes 5-10 business days depending on your location and chosen shipping method.
Do WLMOUSE products come with a warranty?
Yes, all WLMOUSE hardware comes with a 1-year limited warranty covering manufacturing defects and technical malfunctions under normal use.
What is your return policy for gaming peripherals?
We offer a 14-day return window for items in their original packaging and condition. Please note that shipping fees for non-defective returns are the responsibility of the customer.
How can I update the firmware on my mouse?
You can download the latest firmware and driver software directly from our official website under the 'Downloads' section to ensure optimal performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and import duties are calculated at checkout based on your specific destination.