Returns & Exchanges

At WLMOUSE, we stand behind the precision and quality of our gaming peripherals and offer a 14-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your technical needs.

Return Process

• 1.
  Initiate a Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the product in its original packaging, ensuring all accessories such as extra feet, grips, and charging cables are included to avoid restocking fees.

• 3.
  Ship the Item

  Securely seal the box and ship it to our designated service center using a trackable shipping method to ensure the safe arrival of your high-performance gear.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or exchange within 5-7 business days back to your original payment method.